Our Service & Support Team

“We are dedicated to designing, building, and maintaining quality solar projects with heart and humanity to empower our community with clean, local energy.”

Our in-house service team provides ongoing support and expertise to clients and system owners. We have put together a number of simple troubleshooting guides to assist you in addressing common questions/issues on your own. Help us help you!

If you are concerned that your system is not functioning properly, please start with a simple power-cycle (see system-specific instructions below) before contacting us for additional support. This is most often going to be the first step to troubleshooting anyway!

If you have an emergency situation, or are concerned about on-site safety, please reach out directly.

Thank you so much! ♥

Have a question about your system? Start here!

Tesla Powerwall Information

Tesla maintains a great library of resources for system owners, we have collected relevant information for the most common questions here.

General Service FAQ’s:

Does PV Squared service systems they did not install?

We know that solar projects will only achieve their environmental and financial goals when they’re functioning well!

PV Squared provides service and support for many systems that we did not originally install. As long as capacity allows, and the system falls within our territory (both in geography and expertise), our dedicated Service Team is willing and able to support. 

Our main service territory is Western Massachusetts including Berkshire, Franklin, Hampshire, Hampden, and Worcester Counties. We also work in Southern Vermont depending on distance and scope.

Learn more about our Service Team here.

Viva la solar!

Do I need to clear snow off of my panels in the winter?

FALSE! Thankfully our ever-thoughtful Design & Sales Team takes the regional snow coverage into account when your array is designed! ❄ So even if you lose a few days of production to a snowy day or two, you need not worry! Your annual clean energy goals are still very much within reach! ❄☃❄

Our mighty Install Crew does has to carefully shovel the snow to finish your install, however. ❄

What happens to my solar array when I need to replace my roof?

We strongly recommend replacing any roof that has < 5 years of life left before proceeding with any new installation. Otherwise, the solar panels increase the lifespan of the roof by acting as a sort of protective layer, shielding it from the elements.

If your roof ends up needing to be replaced after solar panels have been installed, we can come out and remove the panels and then re-install them. There is a labor fee associated with this, respectfully.