Our In-House Service & Support Team
Our Team us always just a phone call or email away! We are happy to support whether your system has been active for 20 minutes, or 20 years!
You reach out to PV Squared for support with questions or system alerts.
We work with you to answer questions, or identify potential issues.
On-site repairs are scheduled with our Service Technicians as needed.
We restore your system to its full functionality and performance potential!
Our in-house service team provides ongoing support and expertise to clients and system owners.
We have put together a number of simple troubleshooting guides to assist you in addressing common questions/issues on your own. Help us help you!
Have a question about your system? Start here!
Net Metering
Internet Connectivity
SolarEdge Installations
Enphase Installations
Battery Storage Systems
- SolarEdge- Battery Settings
- SolarEdge- Internet & Grid outage
- SolarEdge- How (and why) would to simulate a grid outage
- SolarEdge- Reset the battery system from a lockout state
- Powerwall- LED Light Statuses
- Powerwall- Additional Resources for Common Questions
General Service FAQ’s:
What is Omnidian?
Energy Performance Guarantee & 24/7 Monitoring
- 24/7 Professional Monitoring
- Proactive Service Dispatch
- 100% Covered Maintenance
- Live Support and Diagnostics From Our Solar Experts
- Cash-Back Energy Guarantee
A 2-year pre-paid Omnidian Performance Plan subscription is included with all new qualified residential systems compliments of PV Squared. To learn more, download our program brochure.
Does PV Squared service systems they did not install?
We know that solar projects will only achieve their environmental and financial goals when they’re functioning well!
PV Squared provides service and support for many systems that we did not originally install. As long as capacity allows, and the system falls within our territory (both in geography and expertise), our dedicated Service Team is willing and able to support.
Our main service territory is Western Massachusetts including Berkshire, Franklin, Hampshire, Hampden, and Worcester Counties. We also work in Southern Vermont depending on distance and scope.
Learn more about our Service Team here.
Viva la solar!
Do I need to clear snow off of my panels in the winter?
FALSE! Thankfully our ever-thoughtful Design & Sales Team takes the regional snow coverage into account when your array is designed! ❄ So even if you lose a few days of production to a snowy day or two, you need not worry! Your annual clean energy goals are still very much within reach! ❄☃❄
Our mighty Install Crew does has to carefully shovel the snow to finish your install, however. ❄
What happens to my solar array when I need to replace my roof?
We strongly recommend replacing any roof that has < 5 years of life left before proceeding with any new installation. Otherwise, the solar panels increase the lifespan of the roof by acting as a sort of protective layer, shielding it from the elements.
If your roof ends up needing to be replaced after solar panels have been installed, we can come out and remove the panels and then re-install them. There is a labor fee associated with this, respectfully.
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